The luxury hotel experience is typically associated with an image of a tuxedo clad waiter pushing a cloth-covered cart laden with silver domed plates into a grand hotel room. However, what was once a novelty and luxury might be on its way to becoming a fond memory. This is due to the high cost of running a room service program along with the consumer’s demands for local eating and reasonable prices. Hotels are responding with creative solutions that satisfy cost goals while elevating the consumer experience. Check out what’s going on with hotel room service.
Speaking of the minibar, many hotels are projecting it too will be a distant memory within the next 3-5 years as they continue to scale back. Partnering up with delivery services like Uber Eats or area restaurants to bring a touch of local that consumers seek is another strategy. Consumers, especially business types who sometimes see a city only from the windows of their hotel room, want to feel like they’ve actually visited the city they’re in. Case in point: Manhattan’s Roger Smith Hotel closed their restaurant and joined up with the restaurants they’ve been sending guests to for years. Guests now can order directly from those restaurants and enjoy global cuisines right in their rooms from restaurants like Sipsak (Turkish) or Chazz Palminteri (Italian). Similar options exist all over the country like at the Chicago Athletic Association Hotel where Shake Shack burgers can be delivered right to a guest’s door.
“Grab-and-go” is also the mantra for room service these days and many hotels feature easily accessible high-end “convenience stores” offering snacks and meals guests can pick up and take with them. The Emporium Kitchen and Wine Market in Savannah Georgia is next door to the Perry Lane Hotel and offers guests the option to call dishes to their rooms (delivered on an antique cart), pick up items for a quick lunch or even pack a whole bag of food for a day-long excursion. Whether it’s a Pimento Cheese Omelet or an Apple Fritter to go, guests will not go hungry or thirsty.
All of this room service talk is making us excited for our next trip. If you’d like to meet to discuss our real food ingredients, we’re happy to pay you a visit. Contact us today.