Taking Time to Care

We spend a lot of time on our blog talking about food. By now you probably know that we deeply care about food, ingredients, recipes and how to make everything taste better. As passionate as we are about food, we are going to take a lunch break from all that and focus on something vital to providing world-class customer service.  We believe success is in the details and nothing is more reflective of the quality of Nikken’s customer service than our warehouse and distribution systems.

Nikken ingredients are manufactured at one our three global facilities and arrive at our U.S. headquarters in St. Louis ready for customer orders. We take great pride in our warehouse and have been told by many transportation experts that our facility and shipping processes are some of the best they have ever seen.

Every Nikken order is treated as a custom order. We offer low minimum order quantities allowing our customers the flexibility they need in managing inventory. Before product shipment, each order is shrink wrapped and secured with a tamper-proof logo tape.  The quality and safety of your order is a top-priority to every Nikken employee and each one is empowered to make your order experience a success.

And our personalized service doesn’t end once your order leaves our warehouse.  We use premier carriers with proven track records of success, and it is important to us that they treat your order as we would.

At Nikken, our products are much more than high quality ingredients.  Behind each one is a flavorful blend of customer service and first-class distribution services all managed by employees that truly care.  Yes, we deeply care about food, but we care even more about our work, our products, our customers, and their customers.  In our fast-paced, immediate society, taking care means taking time and at Nikken, we take time to care.